Return & Refund Policy

Top Cards Unlimited LLC (topcardsunlimited.com) Last updated: August 15, 2026

This Return & Refund Policy explains how order issues are handled. It works together with, and is part of, our full [Terms & Conditions] — if anything here conflicts with the Terms & Conditions, the Terms & Conditions control.

All Sales Are Final

Because our products are collectibles — including sealed product that can be "pack searched" and cards where condition/grade is central to value — we do not accept returns for buyer's remorse, a change of mind, or a subjective disagreement with a stated condition on a raw (ungraded) card.

We do stand behind every order. If something is genuinely wrong with what you received, we'll make it right under the guidelines below.

What Qualifies for a Refund, Replacement, or Store Credit

Eligible for a refund, replacement, or store credit:

Wrong item shipped (wrong card, set, or graded label)
Item arrives damaged, or a graded slab arrives cracked/broken due to shipping
Sealed product arrives already opened, resealed, or shows signs of tampering
Item is confirmed counterfeit or not authentic
Order never arrives (confirmed lost by carrier)

Not eligible:

You opened sealed product and didn't like what was inside
You disagree with a raw card's stated condition (e.g., you feel "Lightly Played" should have been "Near Mint") within normal grading tolerance
A graded card would grade differently if resubmitted — grades are the third-party grading company's opinion, not ours
You simply changed your mind

How to File a Claim

Contact us within 48 hours of delivery at questions@topcardsunlimited.com with:Your order number A clear description of the issue Photos (and video for sealed product, showing all sides of the package and shipping box) taken before you open or alter the item
We'll review your claim, usually within 1–2 business days, and follow up with next steps.
Do not ship anything back until we approve the claim and confirm a return address. Items returned without prior approval may not be refunded.
If approved, we'll email you return instructions. Unless the issue was our error (wrong item shipped, etc.), you're responsible for return shipping; we recommend a trackable, insured method since we can't refund items lost on the way back to us.
Once we receive and inspect the returned item, we'll process your refund, replacement, or store credit within 3–5 business days.

Refunds

Approved refunds are issued to your original payment method or if requested a Gift Card and typically appear within 5–10 business days, depending on your bank or card issuer.
Shipping costs on the original order are refunded only if the return is due to our error (wrong/damaged item, counterfeit, etc.). If you simply prefer store credit or a replacement instead of a refund, let us know when you file your claim.
We do not charge a restocking fee.

Damaged or Lost in Transit

If your package arrives visibly damaged, take photos of the box before opening it, then photograph the contents. This documentation is required for carrier claims and speeds up your refund.
If tracking shows an order as delivered but you did not receive it, contact us within 7 days of the delivery date so we can open a carrier investigation. Claims filed after this window may not be recoverable through the carrier.

Non-Returnable Once Opened

Sealed product (packs, boxes, ETBs, bundles) cannot be returned once opened, except where the claim is that the item was tampered with, resealed, or defective at the time of delivery.

Questions

Reach out any time at questions@topcardsunlimited.com — we'd rather resolve a real problem than lose a customer